Privacy Policy Replacement Market BV
https://vervangingsmarkt.nl
About our privacy policy
Replacement Market BV cares deeply about your privacy. We therefore only process data that we need
for (improving) our services and treat the information we collect about you and your
use of our services. We never provide your information for commercial purposes
available to third parties.
This privacy policy applies to the use of the website and the related services of
Replacement Market BV. The effective date for the validity of these terms is 11/09/2024, with the publication
of a new version expires the validity of all previous versions. This privacy policy describes what data
about you is collected by us, what this data is used for and with whom and under what
conditions, if any, this data may be shared with third parties. We also explain to you how
we store your data and how we protect your data against misuse, and what rights you have with
regarding the personal data you provide to us.
If you have any questions about our privacy policy please contact our privacy contact person, you
find the contact details at the end of our privacy policy.
About the data processing
Below you can read how we process your data, where we store it (or have it stored), which
security techniques we use and to whom the data is visible.
Webshop software
CCVshop
Our store is developed with software from CCVshop. Personal information that you provide
Our services are shared with this party. CCVshop has access to your
data to provide us with (technical) support, they will never use your data for any other purpose.
purpose. CCVshop is based on the agreement we have with them obliged to appropriate
security measures. These security measures consist of the application of SSL encryption and
a strong password policy. CCVshop uses cookies to collect technical information regarding
regarding your use of the software, no personal data is collected and/or stored.
CCVshop reserves the right to share collected data within its own group to further improve the
further improve services.
Web hosting
QDC hosting
We purchase web hosting and e-mail services from QDC hosting. QDC hosting processes personal data on our behalf and does not use your information for its own purposes. However, this party may
collect metadata about the use of the services. This is not personal data. QDC has
taken appropriate technical and organizational measures to prevent loss and unauthorized use of your
personal data. QDC is bound to secrecy under the agreement.
E-mail and mailing lists
Reloadify
Our website uses Reloadify, a third-party provider of email traffic originating
from our website and the sending of any newsletters. All confirmation emails you receive
from our website and web forms are sent through Reloadify's servers. Reloadify will never use your
name and email address for its own purposes at no time. At the bottom of every email sent automatically through our
website you will see the 'unsubscribe' link. If you click this you will no longer receive email from our website.
website. This can seriously reduce the functionality of our website! Your personal data will be securely stored by
Relaodify securely stored. Reloadify uses cookies and other internet technologies
that provide insight into whether emails are opened and read. Reloadify reserves the right to use your
data to further improve services and as part of this information with
third parties.
Office365
We use the services of Office365 for our regular business email traffic. This party has
appropriate technical and organizational measures to abuse, loss and corruption of your and our
data as much as possible. Office365 has no access to our mailbox and we treat all our email traffic confidentially.
Payment processors
MultiSafepay
For handling (part of) the payments in our store we use the platform of
MultiSafepay. MultiSafepay processes your name, address and residence details and your payment information such as your
bank account or credit card number. MultiSafepay has appropriate technical and organizational measures
taken to protect your personal data. MultiSafepay reserves the right to use your data to further
to further improve the service and, in this context, to share (anonymized) data with third parties.
third parties. All of the above guarantees regarding the protection of your
personal data are also applicable to those parts of MultiSafepay's services for which it engages third parties.
third parties. MultiSafepay will not retain your data for longer than is permitted under the statutory time limits.
permitted.
Reviews
Kiyoh
We collect reviews through the platform of Kiyoh. If you leave a review via Kiyoh you are required to
Your name, place of residence and email address. Kiyoh shares this information with us, so we can link the review to your order.
order. Kiyoh also publishes your name and place of residence on its own website. In some
cases, Kiyoh may contact you to provide an explanation of your review. In the event that we
invite you to leave a review we share your name and email address with Kiyoh. They use this
data for the sole purpose of inviting you to leave a review. Kiyoh has appropriate technical and
organizational measures to protect your personal data. Kiyoh reserves the right
to engage third parties for the provision of services, for this we have given permission to
Kiyoh permission to do so. All the above guarantees regarding the protection of your personal data
personal data also apply to those parts of Kiyoh's service for which it engages third parties.
third parties. Kiyoh keeps your personal data as long as you keep the review published on the platform.
Kiyoh has appointed a Data Protection Officer, you can find the contact details of this officer
on the website of Kiyoh.
Shipping and logistics
PostNL
If you place an order with us, it is our job to get your package delivered to you. We make use of
the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name,
address and place of residence with PostNL. PostNL uses this information solely for the purpose of
performance of the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.
to these parties as well.
DHL
If you place an order with us, it is our job to have your package delivered to you. We make use of
the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address
and place of residence with DHL. DHL only uses this data for the purpose of executing the
contract. In the event that DHL engages subcontractors, DHL also makes your data available to them.
these parties.
Invoicing and accounting
Exact
For our administration and bookkeeping we use the services of
Exact. We share your name, address and residence details and details regarding your order.
This data will be used to administer sales invoices. Your personal data will be
transmitted and stored securely. Exact is bound to secrecy and will treat your data
confidential. Exact will not use your personal data for other purposes than
above described.
External sales channels
Bol.com
We sell (part of) our items through Bol.com's platform. If you place an order through this platform
Bol.com shares your order and personal data with us. We use this information to process
process your order. We treat your data confidentially and have implemented appropriate technical and
organizational measures to protect your information from loss and unauthorized use.
Marktplaats.nl
We sell (some of) our items through the platform of Marktplaats.nl. If you place an order through this
order then Marktplaats.nl shares your order and personal data with us. We use this information
to process your order. We will treat your data confidentially and have appropriate technical and
organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of
processing is always directly related to the order you provide. We do not use your data for
(targeted) marketing. If you share information with us and we use this information - other than at your
request - to contact you at a later time, we will ask you explicit permission to do so. Your
data will not be shared with third parties, other than to meet accounting and other administrative
obligations. These third parties are all bound to confidentiality by virtue of the agreement
between them and us or an oath or legal obligation.
Data collected automatically
Data automatically collected by our website is processed for the purpose of further improving our
service further improvement. This data (e.g. your IP address, web browser and
operating system) are not personal data.
Cooperation with tax and criminal investigations
In appropriate cases, Replacement Market BV on the basis of a legal obligation may be obliged
To share your data in connection with tax or criminal investigations by government agencies. In such
such case we are forced to share your data, but we will within the possibilities that the law
us against this.
Retention periods
We will retain your data for as long as you are our client. This means that we will retain your client profile until you
indicate that you no longer wish to use our services. If you indicate this to us we will
also interpret this as a request to forget. This also means that we will not keep your data for longer than two years
from the last moment of contact or transaction, unless there is a legal justification.
basis. Pursuant to applicable administrative obligations, we are required to retain invoices containing your
(personal) data, we will therefore retain this data for as long as the applicable term runs.
However, employees no longer have access to your client profile and documents we have produced as a result of
your order.
Your rights
Under the applicable Dutch and European legislation, as a data subject you have certain rights with respect to
with respect to personal data processed by or on behalf of us. We explain below which
rights are and how you can invoke these rights. In principle, in order to prevent misuse, we will send
copies and copies of your data only to your e-mail address already known to us. In the event that you send the
data to another e-mail address or for example by post, we will ask you to identify yourself.
identification. We keep records of processed requests; in the case of forgetting requests, we
We keep anonymous records. You will receive all transcripts and copies of data in the
machine-readable data format that we use within our systems. You have the right at any time to file a
complaint to the Personal Data Authority if you suspect that we are using your personal data in an
wrong way.
Right of inspection
You always have the right to inspect the data that we process (or have processed) and that relate to you or can be traced back to you.
are traceable to your person. You can make a request to that effect to our contact person for
privacy matters. You will receive a response to your request within 30 days. If your request is granted
We will send you a copy of all data, together with a list of the processors holding the data, to the e-mail address known to us.
who hold this data, indicating the category under which we have stored this data.
stored.
Right of rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or are traceable to you rectified.
are traceable to you, to have them corrected. You can make a request to this effect to our contact person
for privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation at the e-mail address known to us that the data has been adjusted.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relates to your person or is traceable to you.
are traceable to your person. You can make a request to this effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
We will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
will no longer be processed.
Right to transferability
You always have the right to transfer the data that we process (or have processed) and that relate to your person or can be traced back to you.
can be traced back to you, by another party. You can make a request to this effect to
our contact person for privacy matters. You will then receive a response to your request within 30 days. If your
request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data
about you that we have processed or have processed on our behalf by other processors or third parties. In all
likelihood, we will no longer be able to continue providing services in such a case, because the secure
interconnection of data files can then no longer be guaranteed.
Right of objection and other rights
You have the right in appropriate cases to object to the processing of your personal data
By or on behalf of Vervangingsmarkt BV. If you object, we will immediately
discontinue data processing pending the handling of your objection. If your objection is justified we will
We will make copies and / or copies of data that we (have) process available to you and then stop the
cease processing permanently. You also have the right not to be subjected to automated individual decision-making
or profiling. We do not process your data in such a way that this right is
applicable. If you believe that it does, please contact our contact person for
privacy matters.
Cookies
Google Analytics
Through our website, cookies are placed by the U.S. company Google, as part of the “Analytics” service.
We use this service to track and get reports on how visitors use the website.
This processor may be obligated under applicable laws and regulations to provide access to this
data. We collect information about your surfing behavior and share this data with Google. Google may use this
interpret this information in conjunction with other data sets and thus track your movements on the Internet.
tracking. Google uses this information to provide, among other things, targeted advertising (Adwords) and
other Google services and products.
Third party cookies
In the event that third-party software solutions use cookies, this is stated in this
privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
latest version. If the new privacy policy affects the way we process data already collected
relating to you, we will notify you by email.
Contact details
Replacement Market BV
Weg en Bos 50 2661 DK The Netherlands T (010) 260-0021
E mail@vervangingsmarkt.nl
Contact person for privacy matters
Maarten Kruize
